Contact point for reports of nuisances, fraudulent sites, etc

About language and translation

This Agreement is made in Japanese and translated into English. The Japanese text is the original and the English text is for reference purposes. If there is any conflict or inconsistency between these two texts, the Japanese text shall prevail.

Overview

We sincerely apologize for the inconvenience caused to our service users.
Please check this page first when reporting a nuisance or fraudulent site.

Infringement of rights

Requests for measures such as transmission cessation or disclosure of sender information on the grounds that rights have been infringed by information transmitted through the use of our communication equipment are accepted only in writing.

How to request suspension of transmission or disclosure of sender information

Please refer to the website for information related to the Provider Liability Limitation Act and send the following required materials to our contact point.

  1. Infringing information notification and transmission prevention request form or sender information disclosure request form (stamped with a registered seal)
  2. Documents related to the problem areas (print out the website in question and highlight the problem areas with a fluorescent marker to make it easier to understand)
  3. Documents that can be used to confirm that the claimant holds the rights (in the case of trademark or copyright infringement)
  4. Identity verification documents
    • For corporations: corporate seal certificate (issued within 3 months)
    • For individuals: seal certificate (within 3 months of issuance) or a copy of official identification such as driver's license or passport (within the expiration date)
    • In the case of a request by an agent: In addition to the above, please enclose the agent's identity verification documents and power of attorney.

*If you need to return your identity verification documents, please prepare a self-addressed envelope with a stamp attached.

Please note that even if we receive a document based on the prescribed procedures, we do not guarantee the implementation of transmission prevention measures or the disclosure of sender information.

Delivery address

Post-code: 542-0081

Minamisenba SOHO Building 702, 4-10-5 Minamisenba, Chuo-ku, Osaka-shi, Osaka
AzPocket, Inc abuse countermeasures team

Other nuisances, Abuse/SPAM

1. Spam

If you receive an unsolicited e-mail sent from a network under our control, please report it to this window with the following information.

  1. the content of the email
  2. Email header information
  3. Reasons and grounds for judging it as spam

Please note that we may not be able to respond to any of the following cases.

  1. If the sender of the relevant email is not under our control
  2. If the sending server is not directly managed by our company
  3. If you do not agree to transfer some or all of the provided information to our service users

2. Unauthorized access

If you receive an act that corresponds to unauthorized access from the network under our control, please report it to this window with the following information.

  1. Records of applicable acts (logs, etc.)
  2. Reasons and grounds for determining that the relevant act was unauthorized access

Please note that we may not be able to respond to any of the following cases.

  1. When the network of the relevant act is not under our control
  2. If it is not possible to determine that an act of unauthorized access has occurred based on the information provided.
  3. If you do not agree to transfer some or all of the provided information to our service users

3. Other nuisance

If you receive an illegal act or nuisance from a user of our service that does not fall under 1 - 3 above, please report it to this window with the following information.

  1. Detailed contents of the applicable act
  2. Information necessary to identify the URL where the relevant act is performed, the specific location in the URL, description content, IP address, and other information
  3. Reasons and grounds for being judged to be illegal or nuisance

Please note that we may not be able to respond to any of the following cases.

  1. When the network of the relevant act is not under our control
  2. When the subject information or action cannot be specified from the information provided
  3. When we cannot judge that the information is illegal or nuisance based on the information you provide
  4. When requesting deletion of the entire site, content, page, etc.
  5. In the case of an act performed in a place that is not disclosed on the Internet, such as exchanging e-mails between individuals
  6. If you do not agree to transfer some or all of the provided information to our service users

Basic response policy for reports to this desk

If you report illegal or nuisance behavior to this contact point, we will conduct an investigation based on the information you provided, and respond in accordance with various laws and regulations and our terms of use.

A specific example of correspondence

  1. Confirmation of facts and inquiry to the target user regarding the relevant act
  2. Warning to target users to stop illegal or nuisance
  3. Request to seek resolution through consultation with the complainant
  4. Implementation of transmission prevention measures by our company restricting usage, restricting access, and suspending services
  5. Termination of the usage contract with the target user

Regarding the above response, we will respond by means that we deem appropriate.

In addition, please note that we may not be able to respond depending on the content of the report, the information provided, and the content of the requested measures.

About reporting contact

Please contact us from the dedicated reporting window below regarding reports of nuisance by our service users.
Inquiries about copyright infringement will only be accepted in writing. Please note that we will not be able to respond to inquiries made to the contact below.

abusecontact form
*Please make sure that the category is "abuse inquiry".

Based on the information you report, our specialized team will respond in accordance with the law and our terms of use.

Please note that we may not be able to respond to inquiries at this point of contact in the following cases.

  1. If you have not been subjected to nuisance or rights infringement, etc.
  2. If you are unable to provide the required information
  3. If you do not consent to the disclosure of the reporter's information, which is essential for a response, to the target user.
  4. In light of laws and regulations and our terms of use, when we cannot determine that it is an illegal or nuisance act.
  5. In addition, when necessary information or documents are incomplete

 

 

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