You can change your contract plan from My Page.
Upgrading will be reflected immediately after payment is confirmed.
We will show you how to change your plan.

Notice:

  • If the invoice has been issued close to the renewal date, please contact support before the renewal date.
  • Please note that there is no refund for the difference due to the plan being down.

STEP 1: Open My Service.

Click My Service from Services on My Page.

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STEP 2: Select the plan to change.

Click the "Contracted" button for the service you want to change the plan for.

STEP 3: Open the plan change screen.

From the action menu on the left, click Change Plan.

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STEP 4: Select the plan to change.

Select the subscription period of the plan you want to change and click Select service.

Attention: It will be renewed with the contract period and service selected at the next renewal.
The current contract period will not be automatically selected.

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STEP 5: Confirm the amount and plan.

The difference from your current plan will be calculated, so select your payment method and click Continue.
*If there is a balance in the account and no additional payment is required, the procedure will be completed when you click Continue.

STEP 6: Confirm payment method.

After confirming the payment method, enter the necessary information and click payment.

If the renewal date is approaching, the following error may be displayed and you may not be able to apply with different billing details.
If the invoice has been issued close to the renewal date, you cannot change the contract details from My Page, so please contact support before the renewal date.

*Please note that there is no refund for the difference due to the plan being down.

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If you want to change your payment method

If you want to change only the payment method, you can change it yourself, so please refer to the article below.

Procedure for changing the payment method

If you want to change only the contract period in the same plan

Please contact support before the renewal date.
*Changes to the contract period will be made within the desired contract period from the next renewal.

Procedures for changing the contract period

 

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