"Server not found" or "This site cannot be reached" occurs even after adding the domain

Overview

This is an article about what to do when the website cannot be displayed due to messages such as "Server not found" or "This site cannot be accessed" even if you add your own domain from the add-on domain.

The message may also read "Check [domain] for typos" or "DNS_PROBE_FINISHED_NXDOMAIN".

Error screen example

cantaccess.001.png

Is your server a mixhost adult server?

An error will occur if you do not perform the work of "change the nameserver to one specified by us" as instructed on the page for setting your own domain.

Suppose you do not remember changing the nameserver settings after adding the domain with cPanel. In that case, we apologize for the inconvenience, but could you please refer to the page for custom domain settings and change the nameservers?

Are you using an external DNS server?

Even if you are using the DNS of another company that acquired the domain instead of mixhost's DNS, it is necessary to change the name server to the one specified by our company.

Suppose you do not remember changing the nameserver settings after adding the domain with cPanel. In that case, we apologize for the inconvenience, but could you please refer to the page for the custom domain?

Could you change the nameservers?

Have more than 24 hours passed since you acquired the domain or changed the nameservers?

If you have just acquired a domain or changed the nameserver settings, the settings may not be propagated immediately.

I'm sorry, but could you please check again after a while?

Have you verified your domain information?

After acquiring the domain, do you remember opening the email with the subject "Domain information authentication request" and performing the authentication work?

If you do not remember, please refer to the article about domain information authentication and perform the authentication work.

Also, you may receive multiple emails instead of just one. If you have received numerous emails, please check all of them.

Was this article helpful?
0 out of 14 found this helpful