About language and translation

This Agreement is made in Japanese and translated into English. The Japanese text is the original and the English text is for reference purposes. If there is any conflict or inconsistency between these two texts, the Japanese text shall prevail.

Overview

At mixhost, we have a payback agreement so that customers can apply for our services with peace of mind.
Even if you are unsatisfied with our service, we will pay you back if you cancel within the days specified for each service.

*Attention: The 30-day payback guarantee system is a system that can be used if you are not satisfied with the service within 30 days from the initial application, and it is not a system that can be used after 30 days or at the time.

Target plan

  • Rental server: 30-day money-back guarantee
  • Adult rental server: 30-day money-back guarantee

Guarantee details

  • Initial setup fee (if any)
  • Monthly usage fee

Application method

Please get in touch with support after canceling the service.

Termination of contract method.

  • Be sure to select "Immediate" as the cancellation type.
    Please note that if you select "End of Billing Period", but we will change it to "Immediate".
  • After completing the procedure, please contact mixhost support within the number of days specified for each service from the date of application.
    (Please note that refunds will not be made automatically if you do not contact support even after completing the cancellation procedure.)

Additional notes

  • Additional option contracts are not eligible for refunds.
  • Domains are non-refundable.
    (For customers who used the campaign to sign up for a permanent free domain, the refund amount will be after deducting the new domain acquisition fee. https://mixhost.jp/domains)
  • If the number of days specified for each service has passed since the contract date, the paid fee cannot be refunded.
  • Even if you change to a higher plan after applying, you will be eligible for a refund.
  • No refunds will be given if you just cancel. In order to obtain a refund, please be sure to complete the cancellation procedure before contacting support.
  • Be sure to select "Immediate" as the cancellation type.
    Please note that if you select "End of Billing Period", but we will change it to "Immediate".
  • Customers paying by credit card will be refunded to the credit card. No refund fee.
  • For Paypal payment customers, refunds will be processed to your Paypal account. No refund fee.
  • Customers who paid by bank transfer will be refunded by bank transfer. Please note that the refund fee of 2,200JPY (taxes included) will be borne by the customer.

 

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