WordPress quick start (Initial installation) troubleshooting

Please refer to this guide if you have problems with the "WordPress quick start" available when you contracted up for the server.

I got an error "This Site Can’t Be Reached"

When accessing WordPress, you may receive the error "This site can’t be reached".
Depending on your web browser, you may also see an error message like the one below.

  • Can't access this site
  • The page cannot be opened. Server not found
  • The site you are trying to access cannot be found
  • This page cannot be displayed

This problem is because the newly acquired domain name or nameserver information has not yet penetrated the Internet.

Customers who got their domains from mixhost and customers using free subdomains, please wait and try again in a few hours.

If you brought in a domain managed by another company, please change the nameservers to those specified by us and try again after a few hours.

I got an error "Your connection is not private"

This problem occurs if the free SSL certificate has not been installed.

Depending on your web browser, you may also see an error message like the one below.

  • This connection is not private
  • Connection is not private
  • WARNING: Potential security risk
  • This site is not safe

Don't worry if you get these errors. It's just that the configuration hasn't been completed yet, so there's no danger.

Normally, this problem will be resolved in about 24 hours at maximum, but if you are in a hurry, please try the following procedure.

STEP 1: Log in to cPanel.

Login to cPanel.

STEP 2: Click Security > SSL/TLS Status.


STEP 3: Click Run AutoSSL.


STEP 4: Wait until it completes.

The SSL certificate will usually be installed within 30 minutes, so please wait a little while before accessing WordPress again.
If the problem persists, try restarting your web browser.

I forgot my username and password to log in to the WordPress

You can reset your username and password by following the steps below.

STEP 1: Log in to cPanel.

Log in to cPanel.



STEP 3: Scroll down and click Current Installation > Administrator (human icon).


Log in to the WordPress admin screen.

STEP 4: Click "Howdy *" on the upper right.


The profile setting screen is displayed.

STEP 5: Check and change your username and password.

The next time, you can log in to WordPress with the username confirmed here and the newly set password.

  • Confirm Username
    Check the username field.
  • set new password
    Generate a new password. Click Set New Password and make a note of the generated password.


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