This article is for those who are using Google Workspace (G Suite), etc., with the mail function set on an external server.
Regarding how to use an external mail server, it will be out of support in principle. We would appreciate it if you could refer to the support policy, which describes the contents of the support.
I can't set up to send and receive emails
What we can guide you through the mixhost server support is how to set up sending and receiving emails on the mixhost server. As we do not have accurate information on external server settings, we are unable to provide guidance.
Please contact the support window of the external mail server.
I want to send or receive emails only on the mixhost server
I'm sorry, but using the mixhost server to only send or receive emails is not supported.
If you use an external mail server, please use the external mail server for both sending and receiving mail.
I want to send and receive emails on both the mixhost server and an external email server
I'm sorry, but sending and receiving emails on both the mixhost server and an external email server is not supported.
If you use an external mail server, please use the external mail server to send and receive mail.
I can't send emails from WordPress (other self-made PHP programs, etc.)
When changing from the mixhost server to an external mail server, it may be necessary to modify the program.
Please check whether the SMTP information of the external mail server is set correctly in the program that sends the mail.
As a general rule, support for his programs, WordPress programs, WordPress plugins, etc. installed by customers is not supported. We would appreciate it if you could refer to the support policy, which describes the contents of the support.
Only some emails sent from the mixhost server cannot be received on the external server
Emails sent from a mixhost server will prioritize local delivery if the domain exists within the same mixhost server.
Therefore, the mail may be delivered to the mail inbox of the mixhost server without reaching the external server.
There is a possibility that it can be improved by performing the following remote mail exchanger settings, so please try the settings.
STEP 1: Log in to cPanel.
STEP 2: Open [Email Routing] from [Email].
STEP 3: Change the settings of the remote mail exchanger.
Select the relevant domain, select [Remote Mail Exchanger] and press the [Change] button.