How to restore files from Autobackup


First, read the attention page before starting the restore.

File restore procedure

STEP 1: Log in to cPanel.

Click here to learn how to log in to cPanel.  

STEP 2: Open "File Backups".


STEP 3: Open “File Manager”.

Find the date you want to restore and press the File Manager button.


STEP 4: Select files to recover.

Check the checkboxes to the left of the files and folders you want to restore.
To download all, press the "Select All" button.

If you press "Select All", all data such as emails will be downloaded.
If you want to download only data about web pages, check "public_html".

By clicking on the part displayed in blue such as "public_html", you can check the contents of the corresponding folder and select individual files to be restored in more detail.


STEP 5: Click "Download Selected".


STEP 6: Click "Add to Download Queue".


STEP 7: Return to the cPanel top page and open "Queue".



The downloaded file will be downloaded as an archive file in ".tar.gz" format.
In order to browse and decompress, you will need software that can open archive files in ".tar.gz" format.
Please use compatible software such as "7-Zip".


STEP 9: Upload the downloaded file.

Upload the downloaded file using FTP or a file manager.

For FTP software and file managers, please refer to the following articles.

FTP software setting method
How to use file manager

Delete recovery files after recovery is complete

If you do not delete the recovery file and leave it as it is, the capacity may become tight.
When the recovery is complete, we recommend that you delete it by the following method.

STEP 1: Log in to cPanel.

Click here to learn how to log in to cPanel.  

STEP 2: Open "Queue".


STEP 3: Click the target "DELETE DOWNLOAD".


STEP 4: Confirm that "Status" is deleted.

When "Status" is displayed as "deleted", the deletion is complete.


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