How to check the processing result of the server regarding sending and receiving email

Overview

By using cPanel's "Delivery Tracking", you can check the success or failure of sending and receiving emails. Even if the spam filter determines it as spam and automatically deletes it, it will still be recorded in "Delivery Tracking".

*Data can be confirmed up to 10 days before.

STEP 1: Log in to cPanel.

Please refer to this page for how to log in to cPanel.

STEP 2: Open "Delivery Tracking".

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STEP 3: Confirm delivery report.

If nothing is displayed in the delivery report, press the button labeled "Show All".

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Example of normal email transmission/reception

If successful, a green check mark will appear.

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Example of an error in sending and receiving emails

A red "!" mark is displayed when sending or receiving an email fails.

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How to find out more

More information can be found by clicking on the blue "i" information mark in the "Actions" column on the right.

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Contact support

If you do not know the cause of the error, or if the corresponding email is not displayed in the delivery report, please contact us with the following information.

  • Sender address (From address)
  • Inbound address (To, CC, BCC address)
  • Time at which the email was sent and received

 

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